Refund policy
The Spanish version of this document is the one that governs; this translation is provided for convenience.
When and how you can withdraw or ask for a payment to be returned, under Colombian Law 1480 of 2011.
1. Scope
The site does not currently publish prices or take payments. This policy applies to distance sales contracts (online or by phone) you enter into with [POR DEFINIR] in the future, without prejudice to the terms of the contract.
2. Right of withdrawal
Under article 47 of Law 1480 of 2011, in distance sales you may withdraw from the purchase within 5 business days after delivery of the good or after the service contract is made. To exercise it write to [POR DEFINIR] with your name and the contract. If you withdraw, the contract is terminated and we return the money paid, without deductions, within 30 calendar days of your exercising the right. The cost of returning the good is yours, and the right does not apply in the cases the law excepts.
3. Payment reversal
Under article 51 of Law 1480 of 2011, if you pay by credit card, debit card or any electronic means you may ask for the payment to be reversed in case of fraud, an unrequested transaction, a product not received, or one that does not match the order or arrives defective. You must file the complaint with the issuer of the payment instrument and notify us within 5 business days of the date you learned of the transaction.
4. Commercial refund terms
Refund deadlines, proration for unused time, refund methods and applicable charges: [POR DEFINIR].
5. How to request a refund
Write to [POR DEFINIR] with your name, company, the contract or order and the reason. We confirm receipt and answer within the legal deadlines.
6. Legal warranty
This policy does not limit the legal warranty or any other right that Law 1480 of 2011 gives you as a consumer.