Conversations and your business, in one place.
01 — Solution
Managing your chat and managing your business shouldn't be separate
Without Cinnamon
Conversations and orders in different places
Whatever the customer orders over chat has to be copied by hand into the back-office system.
A separate login for every tool
The chat and the ERP each ask for their own login.
Hard to see the whole business
Channels, customers, inventory and sales end up spread across tools that don't talk to each other.
With Cinnamon
One single login
Cinnamon Chat and Cinnamon ERP share the same session.
From conversation to order
From the chat you reach the customers, quotes, orders and inventory of the same company.
Every company, isolated
Modules and permissions are enabled per company and per role.
02 — Chat
Turn every conversation into a sales opportunity.
Bring your WhatsApp, Facebook, Instagram, Telegram and TikTok chats together in one place. Serve your customers, speed up your replies and turn every interaction into an opportunity to grow your business.
03 — Channels
Everywhere your audience is
One team handles every channel from the same console.
WhatsApp
Serve customers in the app they already use, with the full history in one place.
More information Instagram
Reply to direct messages and comments without leaving the Chat console.
More information Facebook
Connect your page and handle Messenger next to the rest of your conversations.
More information TikTok
Turn the interest your content creates into conversations with real customers.
More information Telegram
Receive Telegram enquiries and route them to the right agent.
More information
04 — ERP
Expand your empire.
Cinnamon goes beyond managing your chats. Manage your payments, invoicing, quotes, products and inventory from a single platform. Everything you need to connect with your customers and run your business in one place.
Automate your messages
Flow
Build the conversation piece by piece: messages, button menus, questions that save data and handoff to an agent. You decide every step and every path.
With your AI
One step replaces several: the AI answers for you and, if something fails or takes too long, your flow follows a fallback path.