Privacy policy

1. Data controller

The controller of your personal data is [POR DEFINIR].

• Country: [POR DEFINIR]
• Domicile: [POR DEFINIR]
• Address: [POR DEFINIR]
• Email: [POR DEFINIR]
• Phone: [POR DEFINIR]

2. Data we process

When you request a demo we process your name, company, email, phone and, if you write one, your message. When you accept the documents we also store the date and time, IP address, browser, language and the page where you accepted, as proof of your authorization.

If you accept analytics, Google Analytics collects site usage data (pages viewed, device, approximate location). We do not process sensitive data or data of children and adolescents.

3. Purposes

We process your data to:

• answer your demo request and contact you by email, phone or WhatsApp;
• schedule and give the demonstration of our products;
• keep proof of your authorization and of your acceptance of these documents;
• measure and improve the site, only if you accept analytics;
• comply with legal obligations.

4. Authorization

We process your data with your prior, express and informed authorization, which you give by ticking the privacy policy box in the form. You can revoke it at any time, except where a legal or contractual duty requires us to keep the data.

5. Data subject rights

As the data subject you have the right to:

• know the data we process about you;
• update and correct it when it is inaccurate or incomplete;
• request proof of the authorization you gave us;
• be informed of how we use your data;
• delete your data and revoke the authorization when legal principles or guarantees are not respected;
• lodge complaints with the Superintendence of Industry and Commerce;
• access your data free of charge.

6. Queries and claims

To exercise your rights write to [POR DEFINIR], stating your name, a way to contact you and what you request.

• Queries: we answer within 10 business days of receipt. If that is not possible we tell you why and the new date, which will not exceed 5 additional business days.
• Claims (update, correction, deletion or revocation): we resolve them within 15 business days of receipt. If we need more time we tell you why and the new date, which will not exceed 8 additional business days.

7. Processors, transfers and third parties

For the purposes above we share data with providers acting on our behalf or with services you use:

• Google Analytics (Google LLC, United States): site analytics, only if you accept it.
• WhatsApp (Meta Platforms, Inc., United States): when you open the WhatsApp chat you send your message through their service, subject to their privacy policy.
• Infrastructure and hosting providers where we store the acceptance record and conversations.

Some of these providers are outside Colombia, so your data may be transferred or transmitted internationally. We do not sell your data.

8. Security and retention

We apply reasonable technical and administrative measures to protect your data. We keep it for as long as needed for the purposes described and to comply with legal obligations. The acceptance record is immutable and is kept as proof of your authorization.

9. Minors

The site is not directed at minors and we do not knowingly collect their data.

10. Changes to this policy

If we change this policy we will publish the new version with its effective date. Substantial changes to the purposes will be notified to you to request a new authorization.